Cancellations and ReturnsDEFINITIONS
”We” or “Us” or “ The Company” means the company Mosskillers Limited and Original Touch Limited
The “Website” means "originaltouch.co.uk", "mosskillers.co.uk", "mosskillers.com", "moss-killers.co.uk", "moss-killers.com" or any subsequent URL or any other branch of the Website owned and operated by Original Touch Limited.
“Customer” or “You” means the person or company who accesses and uses this Website.
”Personal Information” means the details provided by you on registration or by completing the order form.
"Product" or “Goods” means any product offered for sale by Mosskillers Limited via the website.
”Conditions” means these Terms and Conditions applicable to the use of this Website or to the relationship with us when placing an order via this Website.
"United Kingdom" means England, Wales, Scotland, and Northern Ireland
OUR CONTACT DETAILS FOR RETURNS AND CANCELLATIONS
For all correspondence and returns by post or courier, please use the contact Page.
RIGHTS OF CANCELLATION
All users of our website are protected by the UK Consumer Protection (Distance Selling) Regulations. This means you can change your mind and cancel an order, without a reason, even after your order has been delivered. You may cancel an order or item at any time before we confirm that the item is in stock and is ready for despatch. In some cases this can take as little as 15 minutes! You may cancel an order at any time up to the end of 7 working days after you receive the Goods. A working day is any day other than weekends and bank or other public holidays. To exercise your right of cancellation, you must give written notice to the Company by hand or post, fax, or email to our contact address giving details of the goods ordered, the reason for return, the original invoice number and (where appropriate) their delivery. We will not accept any cancellation of a Contract pursuant to prior negotiation and agreement without our written consent. We are not obliged to accept cancellation for Special Order items which have been specifically ordered by or on the Purchaser's behalf and manufactured to the Purchaser’s requirements. If you exercise your right of cancellation after the Goods have been delivered to you, you will be responsible for returning the Goods to the Company at your own cost (this will be refunded if the goods are damaged or faulty) within 10 working days from invoice date via Recorded Delivery or obtaining a Certificate of Posting.
1. Goods properly delivered by the Company will only be accepted for return or credit subject to the Company's prior consent and on terms that the Purchaser shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
2. In the event of any need to return Goods, a returns authorisation number must be obtained from the Company by contacting the Sales Department. The number must be clearly marked on an accompanying returns note.
3. Goods must be unused, as new, in saleable condition and returned in original condition and with the original, undamaged packaging. We do not accept liquid solutions that have been partly used. We cannot accept returned goods which do not meet these requirements
4. The Goods must be returned to the Sales Department at the address shown on the contact page. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
5. Once you have notified the Company that you are cancelling the Contract and returned the goods to us, the Company will refund or re-credit you within 30 days of receipt for any sum that has been paid by you. If you do not return the Goods as required, the Company may charge you a sum not exceeding the direct costs of recovering the goods.
6. Goods will be credited less the delivery charge to you and may be subject to a up to 20% handling charge (minimum charge £2).
7. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
8. If Goods are returned damaged in transit or by yourself, we are not obliged to recredit you with any costs.
9. The Company will not be responsible for delays in processing or crediting returns which are not marked with our returns authorisation number, neither will the Company be under any liability whatsoever for any Goods returned without prior consent. Returns must be accompanied by written details giving your name and address, date of purchase, order number, original invoice number, returns authorisation number and reason for return and include the original packaging and original invoice and delivery note.
10. You must not return goods using "return to sender" as we are not able to guarantee how long it will take or whether the goods will reach us using this method.
FAULTY GOODS
We offer a money back guarantee within 7 working days of receipt of faulty goods. The Customer must contact us immediately and within 7 working days of receipt of goods to inform us of the reason for return. The Customer must inspect the goods on receipt and make a note in writing on the delivery note of the courier.
You must contact us giving details of the goods ordered, the reason for return, the original invoice number and (where appropriate) their delivery. The item should be returned to us at your own expense, (this will be refunded if the goods are damaged or faulty) via Recorded Delivery or obtaining a Certificate of Posting.
You will be offered an exchange of goods or a refund including all delivery costs in accordance with your legal rights.
1. The Purchaser shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of return.
2. A returns authorisation number must be obtained from the Company by contacting the Sales Department. The number must be clearly marked on an accompanying returns note.
3. Goods must be unused, returned in the original condition as received and with the original packaging. If the original packaging is damaged, you are to arrange further and suitable packaging. We cannot accept returned goods which do not meet these requirements
4. The Goods must be returned to the Sales Department at the address shown in the Contact Details above. You must take reasonable care to ensure the goods are not damaged further in the meantime or in transit.
5. Once you have notified the Company that you are cancelling the Contract and returned the goods to us, the Company will refund or re-credit you within 30 days of receipt for any sum that has been paid by you including carriage charges. Alternatively, you can request an exchange of goods. If you do not return the Goods as required, the Company cannot make a refund or exchange the goods and may have to charge you a sum not exceeding the direct costs of recovering the goods.
6. The Company will not be responsible for delays in processing or crediting returns which are not marked with our returns authorisation number, neither will the Company be under any liability whatsoever for any Goods returned without prior consent. Returns must be accompanied by written details giving your name and address, date of purchase, order number, original invoice number, returns authorisation number and reason for return and include the original packaging and original invoice and delivery note.
7. We will not be liable for any loss or damage caused by the carrier.
8. You must not return goods using "return to sender" as we are not able to guarantee how long it will take or whether the goods will reach us using this method.
YOUR STATUTORY RIGHTS
This cancellation and returns policy does not affect your statutory rights as a consumer. |
